Bangal Bit's Privacy Policy — Your data is safe with us

1. Introduction

Welcome to Bangal Bit. Thank you for taking the time to read our Privacy Policy. This document explains what information we collect when you use the Bangal Bit platform, why we collect it, and how we keep it secure.

Bangal Bit is the trusted online gaming platform for millions of players across Bangladesh. We believe privacy is a fundamental right, which is why we follow international data protection standards and treat your information with the utmost care.

By using Bangal Bit's website, app, or any of our services, you agree to this Privacy Policy. If you do not agree with any part of it, please discontinue use of our services and contact us.

2. What Information We Collect

Bangal Bit only collects the information needed to deliver the best gaming experience and keep our services secure. We do not collect unnecessary or excessive data.

Information Collected Directly from You

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, mobile number, permanent address.
• Identity Verification Documents (KYC): A copy of your national ID, passport, or driving licence.
• Financial Information: Payment method details (Mobile Pay, Nagad, Rocket, or bank information).
• Account Information: Username, password (encrypted), preference settings.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device ID.
• Usage Data: Pages visited and time spent, games played, and betting history.
• Location Data: Approximate location (via IP address), or precise location if you grant permission.
• Cookies & Tracking: Session cookies, preference cookies, and analytics data.

3. How We Use Your Information

Bangal Bit uses your information only for specific, legitimate purposes. We never use your data beyond what has been explicitly authorized.

• Account Management: To handle registration, login, identity verification, and account security.
• Service Provided: To manage gameplay, process bets, and handle deposits and withdrawals.
• Customer Support: To address your questions and complaints, and to process support tickets.
• Security & Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Legal Obligations: To comply with regulatory requirements and adhere to AML/KYC policies.
• Service Improvement: To analyze your usage patterns and enhance your overall gaming experience.
• Marketing (Optional): To send you promotions, bonus offers, and newsletters with your consent.

4. Data Sharing Policy Important

Bangal Bit never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances.

When Your Information May Be Shared

• Payment Providers: To process transactions with Mobile Pay, Nagad, Rocket, or your bank.
• Identity Verification Service: With licensed service providers to complete the KYC process.
• Legal Authorities: When required by court order or directive from a regulatory authority.
• Analytics Services: Anonymized data for service improvement — data that cannot be used to identify you.
• Business Transfers: In the event of a merger or acquisition, the new owner will be bound by this policy.

5. Cookie Policy

Bangal Bit uses cookies on its website to enhance your experience and ensure the platform functions correctly. Cookies are small data files stored in your browser.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function properly.

6. Data Security Measures

Bangal Bit applies industry-leading security measures to protect your data. Our security framework is built across multiple layers, so even if one layer fails, your information stays safe.

• SSL/TLS Encryption: All website and app communications are encrypted with 256-bit encryption.
• Password Hashing: Your password is hashed using the bcrypt algorithm — even we cannot read it.
• Two-Factor Authentication (2FA): OTP-based verification for an extra layer of account security.
• Firewall & DDoS Protection: Our servers are always protected by advanced firewalls and intrusion prevention systems.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Control: Only authorised personnel have access to specific data.
• Data Backup: Encrypted backups are taken regularly and stored on secure servers.

7. Your Rights

Bangal Bit believes you have full control over your own data. We respect the following rights:

To exercise any of the rights above, email us at support@bangalbit.com. We will respond within 30 business days.

8. Data Retention Period

Bangal Bit retains your data only for as long as necessary. Once the purpose has been fulfilled or any legal obligations have lapsed, your data is securely deleted.

9. Protection of Minors

Bangal Bit strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age may be requested in cases where there is reasonable doubt.
• If a user is identified as a minor, their account is immediately suspended and their data is deleted.
• Parents or guardians with concerns can reach us at support@bangalbit.com.

10. Policy Changes

Bangal Bit may update this Privacy Policy as needed. We will notify you of any changes.

• You will be notified in advance by email of any significant changes.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact Us

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact us. We always provide support in Bangla.